Refund policy
RETURN AND REFUND POLICY
Return Period
Return requests must be submitted within 7 calendar days from the date the order is delivered or collected from our store. Returns requested after this period may not be accepted, except where required by applicable law.
Return Conditions
To be eligible for a return:
• The customer must provide the order number or proof of purchase.
• New parts must be unused, uninstalled, undamaged, and returned in their original packaging with all labels and accessories.
• The part must not have been painted, modified, cut, programmed, connected, installed, or otherwise altered.
• A return request must be approved by ZO Auto Parts before the item is sent or brought back.
Items returned without prior approval may not be accepted.
Used Body and Mechanical Parts
Used body and mechanical parts may only be returned when they have an undisclosed defect, damage, excessive rust, or another material issue that existed at the time of sale.
The customer must notify us within 7 calendar days and provide clear photographs or videos showing the issue. The item may need to be inspected before the return or refund is approved.
Normal signs of previous use that were visible, described, or disclosed before purchase are not considered defects.
Electrical, Electronic, and Computer Parts
Electrical and electronic parts, including computers, ECUs, PCMs, TCMs, control modules, sensors, switches, wiring components, and similar items, are not eligible for discretionary return or exchange once supplied, connected, installed, programmed, or tested.
A fault in the customer’s vehicle, including incorrect wiring, voltage problems, short circuits, water damage, incorrect programming, or improper installation, may damage an electrical component. For this reason, we cannot accept returns when the condition or cause of the damage cannot be verified.
This exclusion does not limit the customer’s rights where:
• ZO Auto Parts supplied the wrong item; or
• The item is proven to have been defective at the time of sale under applicable UAE consumer protection law.
Electrical or computer-related claims may require inspection, diagnostic evidence, or a technical report before a remedy is approved.
Incorrect Parts and Fitment
Customers are responsible for providing the correct vehicle information, VIN, model, year, engine details, and part number before ordering.
If the customer orders the wrong part or provides incorrect vehicle information, the return will only be accepted if the item meets all return conditions. The customer will be responsible for the return shipping cost.
If ZO Auto Parts confirms compatibility and supplies the wrong item due to our error, we will arrange or cover the return shipping cost.
Return Shipping
Return shipping costs are the customer’s responsibility.
ZO Auto Parts will cover the return shipping cost only when the wrong item was supplied due to an error from our side, or where otherwise required by applicable law.
Original delivery and international shipping charges are non-refundable unless the return resulted from an error by ZO Auto Parts or applicable law requires otherwise.
International Returns
Customers outside the UAE must contact us before returning any item. International return shipping, customs charges, duties, taxes, clearance fees, and other related costs are generally the customer’s responsibility.
Refund Process
All returned items are inspected after they are received. We will notify the customer whether the return has been approved or rejected.
If approved, the refund will be issued through the original payment method. The time required for the refund to appear may depend on the bank or payment provider.
Deductions may apply for missing packaging, accessories, damage, alteration, installation, or a condition different from when the item was supplied, where permitted by applicable law.
Order Cancellations
To request a cancellation, contact us as soon as possible. We cannot guarantee cancellation after an order has been processed or dispatched.
If the order has already been dispatched, the return conditions and shipping charges stated in this policy will apply.
Damaged or Incorrect Orders
If an order arrives damaged or contains the wrong item, contact us promptly with:
• Your order number
• Clear photographs or videos of the item
• Photographs of the packaging and shipping label
• A description of the issue
Do not install, connect, program, paint, or modify a damaged or incorrect item before contacting us.
Contact Information
Trade name: Zeyad Al Obaidi
Brand name: ZO Auto Parts
Phone: +971 6 544 1090
Email: zeyadalobaidiii@gmail.com
Website: https://zoautoparts.com
Address: Industrial Area 4, Sharjah, United Arab Emirates