Terms of service
TERMS AND CONDITIONS
1. Overview
This website is operated under the trade name Zeyad Al Obaidi and the brand name ZO Auto Parts. Throughout these Terms and Conditions, “we,” “us,” and “our” refer to ZO Auto Parts.
By accessing our website, placing an order, requesting a quotation, or purchasing a product, you agree to these Terms and Conditions, our Shipping Policy, Return and Refund Policy, and Privacy Policy.
Nothing in these Terms limits any mandatory rights available to consumers under applicable UAE law.
2. Products and Availability
ZO Auto Parts sells genuine OEM, aftermarket, and used automotive parts. Product availability may change without notice.
Used parts may show reasonable signs of previous use. Any known material damage, defect, or excessive rust should be disclosed in the product description, photographs, quotation, or communication with the customer.
We may correct product information, pricing, stock status, or typographical errors and may cancel an affected order. If we cancel a paid order, the amount paid will be refunded through the original payment method.
3. Vehicle Compatibility and Fitment
Customers must provide accurate vehicle information, including the make, model, year, engine details, VIN, and part number when available.
Any fitment assistance we provide is based on the information supplied by the customer. The customer must review and confirm the part details before installation.
If the customer orders the wrong part or provides incorrect vehicle information, return approval and shipping costs will be handled according to our Return and Refund Policy.
If ZO Auto Parts confirms compatibility and supplies the wrong part due to our error, we will provide an appropriate remedy and cover the applicable return shipping cost.
4. Prices, VAT, and Offers
Prices, offers, discounts, and product availability may change before an order is confirmed.
The final product price, applicable VAT, taxes, and available delivery charges are displayed or confirmed before payment.
Promotional offers cannot be combined unless expressly stated.
5. Quotations
Unless otherwise stated in writing, quotations are valid for 7 calendar days from the date of issue.
A quotation does not reserve a product or create a confirmed order until the required payment or deposit has been received and the order has been accepted by ZO Auto Parts.
6. Orders and Acceptance
Submitting an order does not guarantee acceptance. We may reject or cancel an order because of stock availability, pricing errors, suspected fraud, delivery restrictions, incomplete vehicle information, or other reasonable operational reasons.
An order is accepted when we confirm it and begin processing or dispatching the product.
Customers must review their order details, delivery address, phone number, and vehicle information before completing payment.
7. Special Orders and Deposits
Special-order parts may require advance payment or a deposit. The required amount and relevant conditions will be communicated to the customer before payment.
Once a special order has been approved by the customer and placed with a supplier, the deposit or payment may become non-refundable, except where the order cannot be fulfilled due to our error or where applicable law requires otherwise.
8. Payment
Orders must be paid using an available payment method accepted by ZO Auto Parts.
We may delay processing or delivery until payment has been successfully confirmed.
Customers must not use fraudulent, unauthorized, or unlawfully obtained payment methods.
9. Shipping, Local Delivery, and Pickup
Shipping within the UAE, international shipping, local delivery, and store pickup are subject to our Shipping Policy.
International customers should contact us before ordering to confirm shipping availability and receive an accurate quotation.
International customers are generally responsible for customs duties, taxes, import charges, and clearance fees imposed by the destination country unless otherwise agreed in writing.
Delivery dates are estimates and may be affected by courier delays, customs procedures, public holidays, weather, or other circumstances outside our reasonable control.
10. Returns and Refunds
Return requests are governed by our Return and Refund Policy.
The standard return request period is 7 calendar days from delivery or store collection, subject to the product type, condition, and eligibility requirements stated in that policy.
Products must not be installed, connected, programmed, painted, modified, or damaged before an approved return.
11. Electrical, Electronic, and Computer Parts
Electrical and electronic parts, including computers, ECUs, PCMs, TCMs, control modules, sensors, switches, and similar components, are not eligible for discretionary return after being supplied, connected, installed, programmed, or tested.
Vehicle wiring faults, voltage problems, short circuits, water damage, incorrect programming, and improper installation may damage electrical components.
This condition does not remove the customer’s mandatory rights when ZO Auto Parts supplies the wrong item or when an item is proven to have been defective at the time of sale under applicable law.
12. Installation and Use
Automotive parts should be inspected and installed by a qualified technician.
ZO Auto Parts is not responsible for damage caused by incorrect installation, misuse, unauthorized modification, incorrect programming, vehicle faults, failure to follow manufacturer instructions, or use of a part with an incompatible vehicle, to the extent permitted by law.
Customers should stop using a product and contact us if they believe it may be unsafe or defective.
13. Warranties
Any manufacturer warranty supplied with a new product is subject to the manufacturer’s terms and conditions.
Used parts and aftermarket parts may have different warranty conditions. Any applicable warranty will be stated in the product description, invoice, quotation, or written communication.
Nothing in this section excludes warranties or remedies that cannot legally be excluded under applicable UAE law.
14. Limitation of Liability
To the maximum extent permitted by applicable law, ZO Auto Parts will not be responsible for indirect, incidental, or consequential losses arising from improper installation, vehicle incompatibility, misuse, unauthorized modification, or circumstances outside our reasonable control.
Nothing in these Terms excludes liability that cannot legally be excluded or limits the customer’s right to fair compensation for damage caused by a proven defective product.
15. Intellectual Property
The website content, branding, logos, text, graphics, photographs, and design elements belong to ZO Auto Parts or their respective owners and may not be copied, reproduced, or commercially used without permission.
16. Privacy
Personal information is collected, processed, and protected in accordance with our Privacy Policy and applicable data-protection requirements.
17. Prohibited Use
Customers must not use the website for unlawful or fraudulent purposes, interfere with the website’s operation, attempt unauthorized access, submit false information, or violate the rights of ZO Auto Parts or any third party.
18. Changes to These Terms
We may update these Terms and Conditions when our services, policies, or legal requirements change. The version published on the website at the time an order is placed will apply to that order.
19. Governing Law
These Terms and Conditions are governed by the applicable laws of the United Arab Emirates. Any dispute will be handled by the competent authorities or courts, subject to mandatory consumer-protection rights.
20. Contact Information
Trade name: Zeyad Al Obaidi
Brand name: ZO Auto Parts
Phone: +971 6 544 1090
Email: zeyadalobaidiii@gmail.com
Website: https://zoautoparts.com
Address: Industrial Area 4, Sharjah, United Arab Emirates