Shipping policy
SHIPPING POLICY
Delivery Coverage
ZO Auto Parts delivers throughout the United Arab Emirates. International shipping can also be arranged to destinations worldwide. Available delivery options and charges for UAE orders are shown at checkout. For international orders, please contact us before placing your order to confirm shipping availability and receive an accurate shipping quote.
Order Processing
Orders are normally processed within 1–2 business days. Processing may take longer during public holidays, promotional periods, or when additional product-fitment confirmation is required.
Standard Delivery Within the UAE
Standard delivery across the UAE typically takes 2–5 business days after dispatch. Available delivery methods and charges are calculated and displayed at checkout based on the order and delivery location.
International Shipping
International shipping is available worldwide. Shipping costs vary depending on the destination, product type, weight, and dimensions. We recommend contacting us before placing an international order to confirm whether the item can be shipped and to receive an accurate shipping quote.
International shipping charges may not include customs duties, taxes, clearance fees, or import fees imposed by the destination country. These charges are the customer’s responsibility unless otherwise agreed in writing.
Local Delivery
Free local delivery is available within 11 km of our Sharjah store for orders of AED 500 or more. Eligible orders are normally delivered within 1–2 business days. We will contact the customer before delivery.
Store Pickup
Pickup from ZO Auto Parts – Sharjah is free. Orders are usually ready within 24 hours. Please wait until you receive the Ready for Pickup notification before visiting. Bring your order confirmation and a valid ID when collecting your order.
Large, Heavy, or Oversized Parts
Large, heavy, or oversized automotive parts may require special delivery arrangements. If additional arrangements or charges are necessary, we will contact the customer for approval before dispatch. If the customer does not accept the additional charges, the order may be cancelled before dispatch and refunded through the original payment method.
Delivery Information
Customers are responsible for providing a complete and accurate delivery address and a valid phone number. Please contact us as soon as possible if any delivery information needs to be corrected. We cannot guarantee that an address can be changed after an order has been dispatched.
Delivery Delays
Delivery times are estimates and may be affected by courier delays, weather conditions, customs procedures, public holidays, or other circumstances outside our control.
Damaged or Missing Items
If an order arrives damaged or an item is missing, please contact us promptly. Include your order number, a description of the issue, and clear photographs of the item and packaging so that we can assist you.
Contact Information
Trade name: Zeyad Al Obaidi
Brand name: ZO Auto Parts
Phone: +971 6 544 1090
Email: zeyadalobaidiii@gmail.com
Website: https://zoautoparts.com
Address: Industrial Area 4, Sharjah, United Arab Emirates